SUPPORT
AtollMind Dhivehi Toolbar
Email yaumiyya@atollmind.online or message us on WhatsApp +960 794 8580. Please say which version of Word you use; never send us a document you are not allowed to share.
- The toolbar does not appear in Word.
- Check that you are on Word in Microsoft 365 (Windows or Mac), Word 2021 or later bought outright, or Word on the web. On Word on the web, add it again from Home → Add-ins → My Add-ins. Older versions of Office show a message saying so instead of the toolbar.
- It says the word list could not be loaded.
- The toolbar needs a connection to open, and the first time to download the word list. Once it is open, checking carries on if the connection drops. Press Try again when you are back online. If your network blocks
yaumiyya.atollmind.online, ask your administrator to allow it. - A correct word is marked.
- Choose Keep as written, or Add to my words to accept it from now on, and press Report so the word can be reviewed for the shared list. Only the word is sent.
- A replacement was refused.
- The word changed after it was checked, or the paragraph has tracked changes waiting to be accepted. Check again, or accept the tracked changes first.
- How do I remove it?
- In Word, open Home → Add-ins → My Add-ins, and remove AtollMind Dhivehi. Removing it does not clear what it kept on this computer: first take your words out with × in My words. The word list and your words stay in Word’s web storage until it is cleared (Office’s cache on Windows and Mac, the browser’s site data for Word on the web).